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Refunds Policy

Due to hygiene and safety reasons, products are unable to be returned for a refund, if you have a change of mind. If for any reason you feel that they have arrived faulty, please contact us within 7 days of delivery via email or phone with your concerns. To complete your return, we require a receipt or proof of purchase and details of where it was purchased (if via a stockist). Please note that if you are seeking a refund or replacement via the Sano + Humano website, you may be required to return the product to your place of purchase or photos maybe requested with evidence of reasons for the return.

Refunds (if applicable)
If your product is requested for a return, we will send you a notification email that we have received your returned item. We will also notify you of the approval or decline of your refund.
If your refund is granted, you will be credited into your nominated bank account. Or arrangements will be made via your stockist.

Late or missing refunds (if applicable)
Processing time for refunds may take up to 10 working days. A email will be sent to you with a notification of processing your refund. Please contact your bank first with any concerns if it hasn’t shown.
If you have any concerns over missing refunds please email us at

Sale items (if applicable)
Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Product replacements are available for defective or damaged items. If you need to exchange it for the same item, send us an email to: and send your item to: Sano + Humano, 17 Woodlands Drive, Havelock North 4130, New Zealand

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 17 Woodlands Drive, HKB, Havelock North 4130, New Zealand.

To return your product, you should mail your product to: 17 Woodlands Drive, HKB, Havelock North 4130, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.